Shipping information:
We normally ship within 1-3 business day of receipt of cleared payment. You will receive an email informing you when your order has shipped.No shipments on Saturday or Sunday or National/Post Office holidays.
Shipping Methods:
We ship worldwide and locally, shipping cost will be applied automatically at checkout.
Hong Kong Post (local or international) (default shipping method)
International Normally air mailtakes 8-16 business day to deliver to most main city in the world
Local Normally mailtakes 1-3 business day to deliver in HK
United Kingdom / United States / Australia: 8-16 working days
Canada: 7-21 working days
Brazil / South America: may take up to 3-6 weeks due to strict Custom Inspection
Italy / France / Spain / Germany/ Eastern Europe: may take up to 3-6 weeks due to strict Custom Inspection
Store Pick Up (free)
Customer must registered with correct phone number and call us 1 day before visit our store.
our contact information could be found at About Us
Hong Kong Post
customer need to contact us for detail rate
Normally United Kingdom / United States / Australia / Singapore / Taiwan ......most main city only take 3-6 working days.
Brazil / South America /Italy / France / Spain / Germany/ Eastern Europe : may take about one week.
Other
we will try our best to match our customer need if you need any other shipping option please let us know.
Custom clearance and postal issue may delay the delivery, we do not responsible for any delay from third parties .
During public holidays and peak seasons, the delivery time might take longer. and the public holiday schedule is base one Hong Kong GOV. If you never receive the item and assume to be lost, please contact us for investigation by the post office. Normally, the investigation would take up to 2 months to trace the item. Once the item is confirmed to be returning or lost, we can arrange reshipment or refund. We do not responsible for any shipping fee. handling fee or any fee from the third party
Satisfaction Guarantee & Return Policy
Your satisfaction is of the highest concern to us.In the unlikely instance that you receive a wrong or defective product, we will be happy to refund your money or offer an exchange or store credit.
Contact us directly for a return procedure . we accept within 14 days of return when you received your package. Your item should be packed carefully and must arrive in the same condition as it was shipped to you, including a copy of the original packing slip. Please include your order number so we can issue your credit properly. No unauthorized returns will be accepted. We will provide return address once authorized.Itme can be returned for exchange or refund by post, no matter refund or exchange shipping cost is not refundable.
About Tax
Becausesends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from.
Statistically, well less than 0.3% percentage of allorders have ever got taxed or opened by the Customs in customers' countries. however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small, strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition we do NOT responsible for any import tax
Change Address
You can change your shipping address before your order shipped out, Address can be changed when the order status is Accept, Pending and Waiting for Supplier. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
Non-Deliverable shipments or Address Corrections
Due to the high costs of shipping, we reserve the right not to reimburse shipping costs associated with non-deliverable shipments due to customer error in address or availability. Address corrections for shipments in-transit by customers request will be subject to any associated carrier charges at time of request. Cancel order for Non-Deliverable item, 5% handling fee + shipping cost will be charged. and refund will be sent once item returned. We do not responsible for any extra shipping fee. handling fee or any fee from the third party.